It was only a couple of weeks ago that CEO Mark Townsend sat in the call center and took customer calls alongside his diligent customer service officers. Fast forward to the end of August and the CEO remains relentless in imprinting his ideology of the importance of customer service.
In a year that has disrupted many businesses and brought to the fore Mark’s Liquid Telecom as an innovative and solution-based provider, the CEO’s move comes at a moment when many employees want to see visible leadership in order to be reminded of the corporate strategy that they have signed up for, even in turbulent times.
“We have the best team in the land, by far 😊😊😊😊”, read a post on the CEO’s facebook and LinkedIn page where he shared some candid photos of his visits to Lusaka’s Centro, Lewanika, Eastpark and Manda Hill malls’ Liquid stores. “Was extremely impressed with all the team members”.
Mark appreciated the work his charges were doing in delivering quality service at this moment when many individuals and businesses require the best service to make the most of a changing era. “They are doing a fantastic job promoting Liquid Telecom Zambia and serving our clients”.